Overview
At John and Mary California, operated by Zynora LLC, all transactions are processed securely using industry-standard encryption and payment processing technology.
This Payment Policy outlines the accepted payment methods, payment process, security standards, and related terms applicable to purchases made on our website.
Accepted Payment Methods
We accept the following payment methods at checkout:
• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Apple Pay
• Google Pay
• Shop Pay
• Shop Pay Installments
• Amazon Pay
The availability of specific payment methods may vary depending on your location, your bank, or the payment provider. All available options will be displayed at checkout.
Payment Process
To complete a purchase on John and Mary California:
1. Add your desired item(s) to your cart and proceed to checkout.
2. Select your preferred payment method from the available options.
3. You will be directed to a secure payment page hosted by our payment provider.
4. Enter your payment details and confirm your order.
5. Your payment will be encrypted and processed securely.
6. You will receive an order confirmation email upon successful payment.
Shop Pay Installments
We offer Shop Pay Installments, which allows you to split your purchase into interest-free payments over time. This option is available at checkout for eligible orders. Terms and conditions are determined by Shop Pay and Affirm.
Payment Security
We take the security of your payment information seriously:
• SSL Encryption: all payment data is transmitted using SSL/TLS encryption.
• No Card Storage: we do not store full credit or debit card numbers on our servers.
• PCI-DSS Compliance: all payment processing is handled in accordance with the Payment Card Industry Data Security Standard.
• Third-Party Processors: payments are processed by certified third-party payment providers.
We do not have direct access to your full payment credentials.
Currency
All prices on our website are displayed and charged in US dollars (USD).
Failed or Declined Payments
If your payment is unsuccessful or declined, we recommend verifying your card details, contacting your bank, or trying an alternative payment method. If issues persist, contact us at info@johnandmarycalifornia.com.
Order Confirmation
An order confirmation email will be sent to the address provided at checkout upon successful payment. If you do not receive one within 24 hours, check your spam folder or contact us.
Fraud Prevention
To protect our customers and our business, John and Mary California reserves the right to cancel or refuse any order believed to be fraudulent or placed with unauthorized payment credentials.
Refunds
Refunds are processed in accordance with our Refund & Return Policy, and issued to the original payment method used at checkout.
Contact Information
Shop Name: John and Mary California
Legal Entity: Zynora LLC
Business Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States
Email: info@johnandmarycalifornia.com
Phone: +1 564 544 8409
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (PST/PDT)
Response Time: We aim to respond within 12-24 hours on business days.